Welcome to Punjabi Threads – Suits & Stitches

Thank you for visiting Punjabi Threads – Suits & Stitches (“we,” “our,” “us”).
By accessing or purchasing from our website punjabithreads.com.au, you agree to the following terms and conditions.
Please read them carefully before placing any order.

1️⃣ General Information

  • This website is operated by Punjabi Threads – Suits & Stitches, based in Donnybrook, Melbourne VIC, Australia.

  • By using our website, you confirm that you are at least 18 years old or have parental consent to make purchases.

  • We reserve the right to update, modify, or change these terms at any time without prior notice.

2️⃣ Products & Services

  • We specialise in custom-stitched Punjabi suits, dress materials, alterations, and related fashion services.

  • Product images on the website are for illustrative purposes. Slight color or pattern variations may occur due to lighting or screen settings.

  • All items are subject to availability. If a product becomes unavailable after purchase, we will inform you and provide a refund or suitable replacement.

3️⃣ Pricing & Payments

  • All prices are listed in Australian Dollars (AUD) and include GST (where applicable).

  • We accept secure payments via credit/debit card, PayPal, bank transfer, and Square POS.

  • Orders are processed only after full payment is received.

  • We reserve the right to correct any typographical errors in pricing or descriptions.

4️⃣ Custom Stitching Orders

  • Custom-made garments are stitched according to the measurements and design details provided by the customer.

  • Please ensure your measurements are accurate; we are not responsible for incorrect sizing due to inaccurate measurements.

  • Once stitching begins, custom orders cannot be cancelled or refunded (see our Refund Policy for full details).

5️⃣ Shipping & Delivery

  • We deliver Australia-wide and internationally using trusted courier partners.

  • Estimated delivery times are mentioned on our Shipping & Delivery Policy.

  • We are not liable for delays caused by courier services, weather conditions, or customs clearance.

6️⃣ Returns & Exchanges

  • Please refer to our Refund & Exchange Policy for detailed information.

  • Only unused, unwashed, and unaltered items are eligible for return.

  • Custom-stitched, altered, or clearance items are non-returnable.

7️⃣ Intellectual Property

  • All content on this website — including the logo, text, images, designs, and graphics — is the property of Punjabi Threads – Suits & Stitches.

  • Reproduction, distribution, or modification without our written consent is strictly prohibited.

8️⃣ Privacy & Personal Data

  • We value your privacy and protect your personal information according to Australian privacy standards.

  • For detailed information, please read our Privacy Policy.

  • We do not store or share your payment details; transactions are processed securely through third-party payment gateways.

9️⃣ Limitation of Liability

  • While we take every effort to ensure product quality and timely delivery, Punjabi Threads – Suits & Stitches shall not be held liable for:

    • Minor color or fabric variations

    • Delays due to third-party courier services

    • Incorrect measurements provided by the customer

  • Our total liability shall not exceed the purchase price of the product in question.

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