Because Your Satisfaction Means Everything to Us

At Punjabi Threads – Suits & Stitches, every outfit is made and packed with utmost care. We want you to love your purchase as much as we loved creating it.
However, if something isn’t quite right, our easy and transparent Refund & Exchange Policy ensures you can shop with complete confidence.

🔹 Eligibility for Return or Exchange

We gladly accept returns or exchanges for eligible products that meet the following conditions:

✅ The item is unused, unwashed, and in original condition.
✅ All original tags, labels, and packaging are intact.
✅ The return request is made within 7 days of receiving your order.
✅ The item was not custom-stitched, altered, or personalized (see below).

🔸 Items Not Eligible for Return

To maintain hygiene and product integrity, the following items cannot be returned or exchanged:

  1. Custom-stitched suits or made-to-measure garments
  2. Altered or resized outfits
  3. Fabrics that have been cut or modified
  4. Sale, clearance, or promotional items
  5. Accessories (e.g., dupattas, buttons, lace, etc.)

🧵 Since each custom piece is tailored to your measurements and preferences, we are unable to offer refunds once stitching begins.

📦 Return Process (Australia)

  1. Submit a Return Request
    Email us at info@punjabithreads.com.au or message  +61 469 868 177 within 7 days of delivery, mentioning your order number and reason for return.

  2. Pack Securely
    Repack the item in its original packaging with all tags attached.

  3. Ship Back to Us
    Send your parcel to our return address (provided in the confirmation message).
    Return shipping costs are the buyer’s responsibility unless the item received was defective or incorrect.

  4. Inspection & Processing
    Once we receive your parcel, our team inspects it within 2–3 business days.
    Approved refunds are issued to your original payment method within 5–7 business days.

🌸 Exchange Policy

If you wish to exchange for a different size, color, or design (for non-custom items):

  1. Exchanges are processed after we receive the original item.

  2. If the requested product is out of stock, we’ll offer a store credit or alternative option of equal value.

⚠️ Damaged or Wrong Item Received

In the rare case you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.
We’ll arrange a replacement or full refund immediately at no extra cost to you.

💰 Refund Method

  1. Refunds are made via the original payment method (e.g., debit/credit card, PayPal, or bank transfer).

  2. If you paid via cash on pickup or bank deposit, we’ll issue a store credit or refund via bank transfer.

🕊️ Our Promise

We take pride in every stitch we sew and every parcel we send. Your trust means everything to us — and we’re committed to ensuring a delightful shopping experience, from your first click to your final fitting.

📞 Need Help?
Have questions about returns or exchanges? Our support team is here to help.

Click Here